Privacy Policy

Firstep Innovations Privacy Statement
Effective August, 2018

Your privacy is important to us. This Privacy Statement describes the types of information that Firstep Innovations. (“We” or “Our”) collect from and about you when you visit our web https://www.firstep.ca/

It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Statement also explains how We may use and disclose such information, as well as your ability to control certain uses of it. By using this Site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement.

Information Collection

In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws.

We collect information about you in a range of forms, including personal information, when you choose to provide it to us. Personal information (or personal data) means information about an individual from which that person can be identified. It does not include personal information where the identity has been removed (anonymous personal information). This may include when you become a member, request information from us, purchase a product, create an account with us, sign up for newsletters or our email lists, use our Services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.

Information you Provide to Us

The information we collect may include your name, address, email address, telephone number, mobile telephone number,
geolocation information, photos or videos, and username. You may be required to provide certain information to create your account.

Information Obtained from Third Parties
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us, for example, if you have agreed to share information with one of our partners, we may add this information to the information we already hold about you.

Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, Apps, as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our Services.

INFORMATION USE

We may use the information we collect from and about you to:

  • Fulfill your order (including processing payment);
  • Send you an order confirmation;
  • Assess the needs of your business to determine suitable products;
  • Send you requested product or service information;
  • Send product updates or license information;
  • Respond to customer service requests;
  • Administer your account;
  • (With your consent), send you a newsletter and marketing communications;
  • Respond to your questions and concerns;
  • Improve our Website and marketing efforts;
  • Conduct research and analysis;
  • Display content based upon your interests;
  • Comply with applicable laws, lawful requests and legal process, including to respond to requests from public and government authorities;
  • Enforce this privacy statement; and
  • Protect our rights, privacy, safety or property, and/or that of you or others.
  • Develop new programs, products or services
  • Protect the security or integrity of the Services and our business; and
  • As described to you at the point of data collection.

Change of Purpose

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Personal Information We Do Not Collect

We do not collect any sensitive personal, information (aka, if you are based in the European Union, Special Categories of Personal Data) about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric information).

INFORMATION SHARING

We do not sell your personal information to third parties.

We may share the information we collect from and about you:

  1. to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us;
  2. as necessary if we believe that there has been a violation of Our Terms of Use, or of our rights or the rights of any third party;
  3. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  4. to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security or law enforcement, as permitted by law, or otherwise as required by law; and
  5. as described to you at the point of collection.

If Firstep Innovation is involved in a merger, acquisition, or sale of a material portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  In addition, if any bankruptcy or reorganization proceeding is brought by oragainst us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.


If you do not want us to share your personal information as set forth in this Privacy Statement,

REQUEST A CALL

email – john@firstep.ca

phone - +1.604.721.3441

snail mail – suite 200 – 375 Water St., Vancouver, BC, Canada, V6B 5C6

Service Providers

We may contract with third parties to perform functions related to the Services (“Service Providers”). Service Providers will have access to your personal information needed to perform their business functions but may not use or share that personal information for other purposes. These companies are authorized to use your personal information only as necessary to provide  these services to us.
 

Your rights as a visitor from the European Economic area (EEA)

If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases,we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.

You also have the right to:

  • Access your personal data or information;
  • Delete, or request deletion of, your personal data or information;
  • Object to or restrict processing of your personal information;
  • Request portability of your personal information;
  • Complain to your local data protection authority at any time;
  • Object to automated decision making; and
  • Update your personal data or information.

DATA SECURITY

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You.While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

When you enter sensitive information (such as credit card number) on our order forms, we use a third party service provider who encrypt’s the transmission of that information using secure socket layer technology (SSL).Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password,and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

ACCESS TO YOUR PERSONAL DATA

If you have an account on our Services, you may sign in to your account and update your personal information contained in the account.

COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. By choosing to continue to use this site without changing your cookie setting, we will assume that you are consenting to receiving cookies.

How do we use cookies?

As set forth in this Privacy Statement, we may use cookies to facilitate automated activity, assist you with storing and tracking your passwords, determine appropriate solicitations, and review navigation patterns. We will not use cookies for purposes not set forth in this policy.

  • You control your cookies through your browser
  • You can delete the stored cookies from your computer by changing your browser settings

REVISIONS TO THIS STATEMENT

We reserve the right to revise this Privacy Statement at any time. When we do, we will post the change(s) on the Sites. If we change the Privacy Statement in a material way, we will provide appropriate notice to you.

YOUR QUESTIONS

If you have any questions, requests or concerns about this Privacy Statement or the practices described herein,

REQUEST A CALL

email – john@firstep.ca

phone - +1.604.721.3441

snail mail – suite 200 – 375 Water St., Vancouver, BC, Canada, V6B 5C6